News Flash- Overseas Jobs Can Save Firms $25 Million a Year
October 6, 2003
Financial service companies can expect a $25 million annual savings if they shift 1,000 jobs overseas, according to Cutting Edge Information. With call centers in places like India, where employees reportedly have greater enthusiasm and the turnover rate hovers around 5%, large firms can find gold mines that help cut costs. "India is an excellent place to outsource because they hold customer service jobs in high esteem and workers tend to care much more about their jobs," said Cutting Edge Senior Analyst Elio Evangelista.
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