Firms Seek to Control IT Costs During Recovery

October 19, 2009

Many financial service companies were only able to survive last year's recession by slashing staff and utilizing automated technology solutions to support customers, advisers, salespeople and their remaining workers. As the economy begins to recover and business picks up again, some experts say firms can use this same technology to maximize profitability, increasing workloads without adding more staff -- including in the IT departments.

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